FAQs
Frequently Asked Questions
Please take a look at some of the common questions we receive. If you still have questions, please contact us.
How does the Aquarius Direct water filter work?
The Aquarius Direct filter is connected directly to the main cold-water supply, usually under the kitchen sink. It removes impurities to provide clean and great-tasting water straight from your tap.
Does the filter require electricity?
No, Aquarius Direct filters do not require electricity to operate.
Does the filter waste water?
No, our filters do not produce any water waste. They are directly connected to the main cold water supply, ensuring that all filtered water goes straight to your tap.
Does the filter improve the taste of tap water?
Yes, Aquarius Direct filters improve the taste of tap water by removing chlorine, chemicals, and heavy metals. If you are not satisfied with the taste, we offer a 30-day money-back guarantee.
Do I need to install a separate tap?
No, a separate tap is not necessary. Our filters are designed to work with your existing tap, allowing you to use filtered water for drinking, cooking, and washing dishes. However, if you prefer a separate tap, we can provide one upon request.
Can I taste the water before purchasing the filter?
We do not offer water tasting because water quality varies by location due to different mineral content. However, we provide a 30-day money-back guarantee, so if you are not satisfied, you can return the filter.
How often do I need to change the filter?
The filter replacement schedule depends on the model:
- AD18 – every 12 months
- AD200 – every 18 months
- AD300 – every 18 to 24 months
- AD300S – every 18 to 24 months